Northern Virginia (us-east-1)
November 28, 2020 7:01AM UTC
[Resolved] Our window to monitor the inSync cloud for stability is complete. We confirmed that all systems are back to optimum performance.
Please feel free to contact the Druva support team at https://support.druva.com.
November 26, 2020 7:30AM UTC
[Monitoring] We can confirm that the ongoing issue with Backup, Restore, and Administrator Portal is now resolved. We will continue to monitor the inSync Cloud service for stability and performance.
We will post another update once the inSync cloud is stable.
Please feel free to contact the Druva support team at https://support.druva.com.
November 26, 2020 12:15AM UTC
[Monitoring] Update: We are still observing degraded Backup and Restore performance with inSync Cloud services in N.Virginia region due AWS infrastructure end issue.
AWS Team is taking corrective action to fix this issue. We will continue to monitor services health.
We will keep you posted.
Regions Impacted:
- N.Virginia
Services Impacted:
- Backup and Restore
Please feel free to contact the Druva Support team if you have any questions at https://support.druva.com.
November 25, 2020 6:38PM UTC
[Monitoring] We have taken remedial steps to fix the ongoing backup/restore issues. We continue to see improvement in the completion of pending tasks as well as the accessibility of the admin portal.
We will post another update once the inSync cloud is stable.
Please feel free to contact the Druva support team at https://support.druva.com.
November 25, 2020 4:09PM UTC
[Identified] We have identified an issue with an AWS service causing an impact on inSync Cloud services in N.Virginia region.
We are working with AWS to restore services on priority.
Regions Impacted: - N.Virginia
Services Impacted: - All
Please feel free to contact the Druva support team at https://support.druva.com.
November 25, 2020 2:38PM UTC
[Identified] This is to notify you that we are observing issues with inSync Cloud services in N.Virginia region. The issue has been identified. There is an AWS infrastructure end issue in N.Virginia region.
AWS Team is taking corrective action to fix this issue. We will continue to monitor services health.
We will keep you posted.
Regions Impacted:
- N.Virginia
Services Impacted:
- All
Please feel free to contact the Druva support team at https://support.druva.com.
