INSYNC

Druva Status is a real-time, 24/7 health check of the Druva service. If you’re experiencing issues with Druva, please check this page for updates.

All Systems Operational

Updated a few seconds ago

inSync Cloud

Operational

inSync Gov Cloud

Operational

Locations

History (Last 7 days)

Incident Status

Operational


Components

inSync Cloud


Locations

Northern Virginia (us-east-1)




November 28, 2020 7:01AM UTC
[Resolved] Our window to monitor the inSync cloud for stability is complete. We confirmed that all systems are back to optimum performance. Please feel free to contact the Druva support team at https://support.druva.com.

November 26, 2020 7:30AM UTC
[Monitoring] We can confirm that the ongoing issue with Backup, Restore, and Administrator Portal is now resolved. We will continue to monitor the inSync Cloud service for stability and performance. We will post another update once the inSync cloud is stable. Please feel free to contact the Druva support team at https://support.druva.com.

November 26, 2020 12:15AM UTC
[Monitoring] Update: We are still observing degraded Backup and Restore performance with inSync Cloud services in N.Virginia region due AWS infrastructure end issue. AWS Team is taking corrective action to fix this issue. We will continue to monitor services health. We will keep you posted. Regions Impacted: - N.Virginia Services Impacted: - Backup and Restore Please feel free to contact the Druva Support team if you have any questions at https://support.druva.com.

November 25, 2020 6:38PM UTC
[Monitoring] We have taken remedial steps to fix the ongoing backup/restore issues. We continue to see improvement in the completion of pending tasks as well as the accessibility of the admin portal. We will post another update once the inSync cloud is stable. Please feel free to contact the Druva support team at https://support.druva.com.

November 25, 2020 4:09PM UTC
[Identified] We have identified an issue with an AWS service causing an impact on inSync Cloud services in N.Virginia region. We are working with AWS to restore services on priority. Regions Impacted: - N.Virginia Services Impacted: - All Please feel free to contact the Druva support team at https://support.druva.com.

November 25, 2020 2:38PM UTC
[Identified] This is to notify you that we are observing issues with inSync Cloud services in N.Virginia region. The issue has been identified. There is an AWS infrastructure end issue in N.Virginia region. AWS Team is taking corrective action to fix this issue. We will continue to monitor services health. We will keep you posted. Regions Impacted: - N.Virginia Services Impacted: - All Please feel free to contact the Druva support team at https://support.druva.com.

Description

inSync Gov Maintenance has started as per the scheduled time. Please feel free to reach out to our Customer Support Team at support.druva.com if you have any questions.


Components

inSync Gov Cloud


Locations

GovCloud (us-gov-west-1)


Schedule

November 28, 2020 12:00AM - November 28, 2020 6:00AM UTC



November 28, 2020 6:57AM UTC
[Update] We have successfully completed maintenance for inSync Govcloud. All services are operational post maintenance window. Please feel free to reach out to our Customer Support Team at support.druva.com if you have any questions.

November 28, 2020 12:10AM UTC
[Update] inSync Gov Maintenance has started as per the scheduled time. Please feel free to reach out to our Customer Support Team at support.druva.com if you have any questions.

Incident Status

Degraded Performance


Components

inSync Gov Cloud


Locations

GovCloud (us-gov-west-1)




November 24, 2020 12:06AM UTC
[Resolved] We have taken remedial steps to resolve the issue. All services are operating normally now. We will continue to monitor all services for stability. Please feel free to contact the Druva support team at https://support.druva.com.

November 23, 2020 11:13PM UTC
[Investigating] We are currently investigating backup, restore and admin portal performance with inSync Gov cloud. We are working on priority to resolve the issue. We will keep you updated with the progress. Please feel free to contact the Druva Support Team at https://support.druva.com.